If you are going to offer refunds and/or exchanges then put your terms and conditions here.Something like “I’m sorry but at this time I cannot accept refunds or exchanges, please purchase carefully” comes across a lot better than “No exchanges or refunds accepted”. If you don’t want to do refunds and exchanges then put it politely.Encourage buyers to contact you if they are having any problems with making their payment.
If you offer PayPal as a method of payment, add a brief description of how to pay with PayPal.State what methods of payment you will take (PayPal, cheque etc).Let your customers know what shipping company you use and the options you have made available with regards to insurance or faster shipping.Add information about how your items are packaged and if you offer gift wrapping.I am not responsible for delays due to customs”. I simply say “Buyers are responsible for any customs and import taxes that may apply. If you do International shipping include information on customs and import taxes which varies for different regions around the world.Etsy have made this easy as you can add individual countries with your own estimates. Include shipping estimate times for your country of origin and different regions around the world as this varies dramatically.Add information about processing times.Take this opportunity to add the links to your social media platforms like Facebook, Pinterest, Instagram and Twitter. This is your time to shine, convey and share your passion for what you do and adds that personal touch to your shop. This is a great place to tell the world about you and what you do. Here are some things to consider when adding or updating your shop policies. ON MOBILE: In the seller app, click on More bottom right and then settings.
Scroll down to your shop policies and add or update there. ON DESKTOP: Go to your shop and click edit shop. Customers look at your store policies and make a judgement of what kind of customer service you offer and what to expect if they purchase from you. If you haven’t filled in your shop policies, this is costing you sales. Include information about your shipping policies, your returns, exchanges and payment policies to name a few. This is a great way to connect to your existing and potential customers and let them know what to expect from you. Something that many sellers overlook when setting up their Etsy shop is filling in their shop policies.